Route Mobile Limited, a leading CPaaS provider, has launched a WhatsApp-based ticketing service for Maha Mumbai Metro in collaboration with PeLocal Fintech Pvt. Ltd. This innovative solution, which has already been successfully implemented in Delhi, Pune, Nagpur, and Hyderabad, positions Route Mobile as the largest WhatsApp ticketing provider for metros in India.
The service, designed to streamline ticket booking for over 8.3 million daily commuters across 469 stations and 21 lines, features an in-chat browser and integrated payment options. The launch event was attended by key officials, including Ms. Rubal Agarwal, MD of Mumbai Metro, and Mr. Tushar Agnihotri, EVP of Route Mobile.
Agnihotri expressed excitement about the new service, emphasizing its role in enhancing commuter experience through a familiar platform. The ticketing process allows users to chat with the metro’s official WhatsApp account, select their journey details, and complete payments seamlessly.
For booking, commuters can experience the ticketing solutions available for Mumbai and other metros, users can simply send a “Hi” or click on the following WhatsApp numbers: for Mumbai Metro, message +918652635500; for Maha Metro Nagpur, contact +918624888568; for Maha Metro Pune, reach out to +919420101990; for L&T Hyderabad Metro, use +918341146468; and for Delhi Metro, message +91965085580.
